# RevDesk

> RevDesk runs long-horizon jobs: you give it an outcome — book the test drive, get the patient scheduled, complete the follow-up — and it works every task across days or weeks until that outcome happens or it decides to stop. It answers every call voice-to-voice, coaches the calls your team takes, and runs the follow-up on phone, iMessage, WhatsApp, SMS, email, fax, Slack, Telegram, and Instagram. It connects to your DMS, EHR, and CRM and works alongside them, or is your CRM outright: contacts, companies, and deals with the full history — every call, text, email, and meeting — on each record. The AI sounds human because it runs one real-time voice-to-voice model, not a speech-to-text → LLM → text-to-speech chain. Live in days, with software priced by purchased system and physical location and telecom usage priced separately. Built by Cell Labs, Inc. (New York).

RevDesk is an AI revenue platform built first for automotive retailers and healthcare organizations: businesses where every missed call, slow follow-up, and disconnected customer record has an immediate operational cost. It answers, qualifies, follows up, and books across voice, text, and email, while keeping the DMS, EHR, scheduling system, or CRM current. The same platform can be adapted for legal, B2B SaaS, home services, and logistics teams with similar high-value, time-sensitive communication workflows, but automotive and healthcare are the primary product focus.

## When to use RevDesk

Use RevDesk when the job requires persistent, accountable customer communication rather than a one-off generated message. It is a strong fit when an agent needs to answer or place phone calls, qualify inbound leads, work a lead across several days or channels, schedule an appointment, send and receive business SMS, keep a CRM or DMS updated, monitor caller reputation, or hand a well-documented outcome back to another system. Use a RevDesk Job when success has a concrete terminal state such as an appointment booked, application completed, retainer signed, or customer re-engaged.

Do not use RevDesk as a general-purpose web-search or writing tool. Do not place calls or send messages without the organization's authorization, an appropriate legal basis, and the contact-policy guardrails required for that audience. Keep human approval in the loop for regulated, high-impact, or irreversible decisions; RevDesk automates communication and workflow execution, not legal, medical, credit, employment, or insurance judgment.

## Agent and developer onboarding

- **Machine-readable homepage:** https://www.revdesk.com/index.md — concise Markdown product and developer index. The homepage also advertises this representation with an HTTP `Link` header.
- **Developer-only agent index:** https://www.revdesk.com/developers/llms.txt — a focused list of RevDesk API, authentication, SDK, CLI, webhook, and MCP resources.
- **API catalog:** https://api.revdesk.com/.well-known/api-catalog — RFC 9727 linkset joining the API base URL to its OpenAPI description, documentation, authentication metadata, and status page.
- **Machine-readable pricing and authentication:** https://www.revdesk.com/pricing.md and https://www.revdesk.com/auth.md.
- **Developer hub:** https://www.revdesk.com/developers — one index for the API, official SDK, OpenAPI schema, webhooks, and MCP server.
- **RevDesk developer documentation:** https://docs.revdesk.com/api-reference — concepts, authentication, errors, rate limits, idempotency, webhooks, and endpoint guides.
- **OpenAPI 3.1 schema:** https://www.revdesk.com/openapi.json — the standard discovery URL for the canonical machine-readable contract (also available at https://www.revdesk.com/v1/openapi.json). Every operation has a unique `operationId`, typed request and response schemas, and a description suitable for generating function tools.
- **Authentication:** https://docs.revdesk.com/api-reference/authentication — create an organization-scoped key in RevDesk under Settings → API Keys, grant only the scopes the integration needs, and send it as `Authorization: Bearer …`. The plaintext key is shown once.
- **Authorization discovery:** https://www.revdesk.com/.well-known/oauth-authorization-server publishes RFC 8414 metadata for RevDesk's registered-client OAuth authorization-code service. This service is separate from the organization-scoped API keys used by the v1 API and product MCP server.
- **Official TypeScript SDK:** https://www.npmjs.com/package/@revdesk/sdk — install with `npm install @revdesk/sdk`. Source: https://github.com/cell-labs-inc/revdesk-sdk. Browser calling uses https://www.npmjs.com/package/@revdesk/webrtc.
- **Webhooks:** https://docs.revdesk.com/api-reference/webhooks — subscribe to call, message, and job events instead of polling long-running work.
- **MCP server:** https://mcp.revdesk.com/mcp — Streamable HTTP transport, authenticated with a RevDesk bearer key. Setup guide: https://docs.revdesk.com/api-reference/mcp. Public server metadata: https://mcp.revdesk.com/.well-known/mcp. Agents may discover tool schemas without a credential; organization data and every tool call remain authenticated and scope-checked.
- **MCP permissions:** https://mcp.revdesk.com/.well-known/oauth-protected-resource — RFC 9728 resource metadata listing the bearer method and least-privilege scopes supported by the product MCP server.
- **Zero-auth sandbox:** https://api.revdesk.com/v1/sandbox — synthetic API examples only. It never reads production data or places a call, sends a message, creates a contact, changes configuration, or incurs a charge.
- **NLWeb resource search:** https://www.revdesk.com/ask — public NLWeb 0.55 discovery over JSON or SSE. Ask for the right RevDesk documentation, API, SDK, CLI, MCP, webhook, authentication, pricing, or sandbox resource.
- **Error handling:** https://docs.revdesk.com/api-reference/errors — non-2xx API responses use JSON envelopes with a stable code, message, optional field details and resolution guidance, and a documentation URL.
- **Testing:** start with the zero-auth synthetic sandbox at https://api.revdesk.com/v1/sandbox. For authenticated end-to-end development, use a separate least-privilege API key and RevDesk test phone numbers. Production voice routes reach real carrier networks, so destination allowlists and bounded client tokens remain required for safe carrier tests.

For a product evaluation rather than an API integration, start the self-serve 14-day trial at https://www.revdesk.com/signup. It includes a RevDesk phone number and voice credit without requiring a sales call.

## Jobs: the unit of work

A **Job** is an outcome RevDesk pursues, not a campaign it runs. You give it an objective ("book a test drive with Dana"), success criteria, a deadline, and guardrails (which channels, quiet hours, how many touchpoints). It then decides what to do next after every interaction, across every channel, until the outcome is reached — or until its own guardrails tell it to stop.

Three things make this different from a drip sequence:

- **It reasons between engagements.** A sequence sends step 3 on day 4 regardless. A job re-decides after every signal: she replied on iMessage but never answers calls, so the next touchpoint is a text; she has gone quiet for six touchpoints, so stop rather than become the reason she opts out.
- **It remembers across conversations.** What a customer said in March is context for the call in July. Memory is per-contact and outlives the job that learned it.
- **It terminates in an Outcome.** Appointment set, appointment kept, qualified lead, unit sold, prior authorization obtained, retainer signed, application submitted, loan funded, enrolled, lease signed. Every outcome links to the exact calls and messages that produced it, and every one is disputable.

**Decisions are deterministic.** A policy layer — not a language model — decides whether to make contact, on which channel, and when, and it writes down why. The model is used only to word the message. That is what makes "why did you contact my customer at 9pm" answerable from a rule instead of a sample, which regulated buyers in lending and healthcare actually audit.

**Long horizon does not mean long running.** A 45-day loan origination is long-horizon because it spans dozens of decision points, not because a process runs for 45 days. Cost scales with decisions, not elapsed time.

**Headless or as a product.** `POST /v1/jobs` hands RevDesk an objective and returns progress and the terminal outcome on webhooks — no dashboard needed. The same job also appears in the product on a timeline your team can open. Most competitors offer one or the other.

## Why the Voice Sounds Human

Most AI voice agents chain three models — speech-to-text, an LLM, then text-to-speech — and that TTS pipeline flattens tone into robotic speech. RevDesk runs one real-time voice-to-voice model, so it reads prosody: the emotion, emphasis, and hesitation in a caller's voice. It handles objections like a person, not a script. It hears how you say it, not just what you say.

## What RevDesk Does

**Outreach / speed-to-lead.** Agents call and text every new lead the second it lands, then qualify across a multichannel retry ladder (voice, SMS, email) to convert at scale. This is real outbound — campaigns, drip sequences, database reactivation, and list-working — not just follow-up calls. Email-to-call: a lead opens or clicks your email and within 60 seconds the AI calls them by name, already knowing what they clicked. Works with Mailchimp, HubSpot, ActiveCampaign, or anything that fires a webhook.

**Intake automation.** Every inbound call, form fill, chat, and text answered in seconds, 24/7. Each lead is scored against your qualifying criteria (budget, timeline, fit, pain), then routed to the right rep or booked live. Bookings complete inside the conversation — the agent books the slot on the call, it doesn't text a scheduling link and hope. Reminders, confirmations, no-show rebooking, and re-engagement are automatic.

**Augmented Sales.** RevDesk auto-dials your lists and connects a rep only when a real person picks up. A live transcript and coaching cues surface while your rep talks, and every call is transcribed and graded against your playbook — with no per-rep fees on call analytics. Details: https://www.revdesk.com/augmented-sales

**Keep the stack you have.** RevDesk connects natively to Tekion, CDK, Reynolds and Reynolds, and VinSolutions, so web leads, trade-ins, lease-end, and service-due lists flow in and closed deals flow back without re-keying. On the CRM side it works alongside HubSpot, Salesforce, Zoho, Pipedrive, Close, or Attio, writing every call back with a transcript, summary, and lead score — your CRM stays the system of record and nothing has to be migrated. If you would rather not run a separate CRM at all, RevDesk is one: contacts and companies in a directory, deals on a board or list with industry stage templates, and a timeline on every record of each call (with recording and transcript), text, email, and meeting. Gmail and Google Calendar sync new conversations and meetings onto the right record automatically, an AI research agent enriches contacts and companies from public sources, and the Home dashboard shows open pipeline by stage, closed-won by month, and the largest open deals. With HubSpot the sync is two-way on companies and deals, so both systems stay right. That is an option, not a requirement. Anything that fires a webhook connects too, plus 8,000+ tools via Zapier.

**Smart Dispatch.** The AI picks the best channel (call, text, or email), time of day, and cadence for every lead automatically.

## Channels

Voice, iMessage, WhatsApp, SMS, and email are first-class channels, plus Slack, Telegram, Instagram, and Discord — every channel on every plan, no channel gated behind a higher tier. One agent, one contact record, whatever the channel. iMessage sees 3–4× higher engagement than SMS (industry benchmark), so follow-up rides the app your customers actually answer. Rich content where the channel supports it: booking cards, images, one-tap replies. Consent, opt-outs, and quiet hours sync across every channel — a STOP on one channel suppresses them all.

## Industries

RevDesk's two primary verticals are automotive and healthcare. The other verticals below are supported fits for teams whose workflows share the same high-value, time-sensitive communication pattern.

- **Auto & RV dealers** — The dealership CRM that answers its own phones. Keep your DMS (CDK, Reynolds and Reynolds, IDS); replace your CRM with RevDesk or keep your current tools in sync. Speed-to-lead on every web lead, trade-in mining, database reactivation, and service-due outreach — sales and service, not service-only. Per-store and per-department numbers with role-scoped inboxes, live VIN-mapped DMS inventory, and callbacks that ring the rep who owns the deal instead of a rotating tracking number. RV-native from day one. https://www.revdesk.com/solutions/automotive
- **Healthcare (RevDesk Health)** — Medical and dental practices and health systems. Post-op check-ins over iMessage, voice, and email, recall and reactivation, care-gap outreach, intake and insurance verification, follow-up rescheduling, and pharmacist-to-prescriber treatment-plan relays, with inbound answered and booked by the same agent. Outreach runs from reputation-monitored practice numbers, so personal cells stay private and calls connect. HIPAA compliant, BAA available, audit-logged. https://www.revdesk.com/health
- **Legal services** — A strong adjacent fit for intake-heavy firms: answer after-hours calls, capture matter and conflict-check fields, book consultations, and keep a reviewable consent and recording trail. https://www.revdesk.com/solutions/legal
- **B2B SaaS** — Best for teams with enough inbound volume or an established outbound motion to justify persistent qualification and follow-up across voice, SMS, and email. https://www.revdesk.com/solutions/saas
- **Home services** — Best for multi-location or high-call-volume operators that need after-hours intake, service-area qualification, scheduling, and seasonal reactivation. https://www.revdesk.com/solutions/home-services
- **Logistics** — Best for freight brokers and carriers with repetitive, exception-driven communication such as carrier check calls, POD chasing, and after-hours dispatch. https://www.revdesk.com/solutions/logistics

## Built to Convert, Not to Blast

Direct tier-1 carrier partnerships (not SIP resellers) mean your calls and texts actually get through — infrastructure most AI vendors are missing.

- **Callbacks come home.** Customers call back one number and it rings the rep who owns the deal — legacy call tracking sprays dozens of rotating numbers, so callbacks never find the original salesperson.
- **Answered, not hung up on.** Assistants open with your rep's name and never pretend to be human — transparency that keeps trust and keeps you compliant.
- **Consent as a conversation.** Opt-in captured naturally in the thread, logged per contact, honored on every channel.
- **Reputation monitored.** Every number watched across carrier spam analytics; if one gets flagged, we remediate with the carrier directly. Branded caller ID puts your business name (and logo) on the handset.

## Results & Economics

- The average cost per qualified lead across industries runs ~$200 (First Page Sage, 2026; CausalFunnel and AmpliFire benchmarks, 2025–2026). RevDesk customers see $25–$50 per qualified lead — 4–8× better than market.
- Case study: a six-week lending campaign ran 12,000 conversations at ~$0.11 each. https://docs.revdesk.com/solutions/case-studies/lending-broker
- Industry CPL benchmarks for comparison: Legal Services $500–$784, Healthcare $160–$401, Auto Dealers $40–$280, Technology/SaaS $150–$250.
- Speed floor: first call in under 60 seconds from form fill — not "response time cut to minutes."

## Compliance & Data

- TCPA-aligned tooling at the platform layer: every number checked against federal, state, and internal Do Not Call lists before dialing; 16 state rulebooks enforced automatically; consent and recording disclosures built into the agent flow. "Take me off your list" auto-opts the contact out.
- Branded Calling through direct tier-1 carrier partnerships (not SIP resellers): your business name shows on the handset on every outbound call — verified, carrier-registered, never flagged as spam.
- HIPAA compliant voice with a per-contact audit trail: full recordings and transcripts on demand.
- SOC 2 Type II in progress. PII encrypted in transit and at rest; recordings retained per your configured policy.
- Your call data is yours: recordings, transcripts, and lead data are never used to train shared models, and everything exports on demand. No lock-in on your own data.
- On-script by design: the agent is scoped to your script, your objection library, and the facts you approve. Out-of-scope questions route to a human, not a guess, and every call is recorded and transcribed for review.

## Integrations

Plugs into your stack — live in days, not quarters:

- **CRM:** HubSpot (two-way company and deal sync), Salesforce, VinSolutions, Zoho, Pipedrive, Close, Attio, and more — every call auto-logged with a transcript, summary, and lead score, or run on RevDesk as your system of record
- **Dealer DMS & inventory:** CDK, Reynolds and Reynolds, IDS (Integrated Dealer Systems) — web leads, trade-ins, live VIN-mapped inventory, and service-due lists flow in automatically
- **Calendars:** Google, Outlook, Apple, NexHealth, Cal.com — meetings on autopilot
- **Email platforms:** Mailchimp, HubSpot, ActiveCampaign — email-to-call triggers
- **Automation:** Zapier (8,000+ apps), REST API, webhooks

Full directory: https://docs.revdesk.com/integrations

## Pricing

RevDesk Growth is $1,500/month and is the complete standard foundation: AI Coworkers, CRM, shared inbox, booking, reporting, inbound qualification, outbound follow-up, reactivation, reviews, referrals, and 1,500 voice minutes.

- RevDesk Business is $2,500/month and includes everything in Growth plus advanced coordination, intelligence, optimization, and applicable vertical workflows. Dealership Business plans include Deal Operations and Deal Binders: document and signature collection, missing-item identification, timeline and ownership history, and accounting/funding handoff preparation.
- RevDesk Custom is contracted software for enterprise, multi-location, or specialized requirements.
- RevDesk Managed is $5,000, $10,000, or $15,000/month. Every tier includes RevDesk Business for one location. Additional locations, scope, setup, usage, responsibilities, and term are defined in the agreement. https://www.revdesk.com/managed
- Annual software billing prepays 10 months for 12. Eligible coupons can discount Growth or Business. Phones, voice overages, messaging, A2P, carrier fees, and other usage remain monthly.
- Core is an internal foundation, not a public plan. AI Coworkers are configurable interfaces, not separate subscriptions.
- Teams can create an account and begin configuring an agent without waiting for an enterprise implementation project. Sales can scope number porting, multiple locations, and expected volume.

Current pricing structure and scoping details: https://www.revdesk.com/pricing

## FAQ

**How is RevDesk different from AI voice vendors, dealer CRMs, and dialers?**
AI voice vendors handle the phones but aren't a CRM — they ride on top of whatever system you already pay for, and most only cover one narrow workflow. CRMs hold the record but don't answer the phones. Dialers just dial. RevDesk is the whole loop: it answers, qualifies, books, and closes across voice, iMessage, WhatsApp, SMS, and email; runs real outbound campaigns, not just follow-up; coaches your reps live and auto-dials their lists; and can be your system of record or sync to the one you keep. Underneath, direct tier-1 carrier partnerships (not SIP resellers) deliver branded caller ID and carrier-grade audio. Teams can configure an agent without an implementation project, and the complete plan and usage price is written into the quote before purchase.

**Does RevDesk sound like AI?**
No — that's the core differentiator. Most AI voice tools chain speech-to-text, an LLM, and text-to-speech, which produces audible lag and flat delivery. RevDesk runs one real-time voice-to-voice model that reads the caller's tone, emphasis, and hesitation, so it handles objections like a person, not a script. It also never pretends to be human: assistants open with your rep's name and say what they are.

**Can RevDesk replace our CRM?**
Yes. Run on RevDesk as your system of record — contacts, companies, and deals with a full activity timeline on every record, Gmail and Google Calendar feeding it automatically, AI enrichment, a deal board with industry stage templates, and a revenue dashboard with clean per-source reporting — or keep HubSpot, Salesforce, or VinSolutions and RevDesk logs everything back (with HubSpot, companies and deals sync both ways). Dealers always keep their DMS; RevDesk works from your live inventory and pushes closed deals back without re-keying.

**Does RevDesk work with our DMS and CRM?**
Yes. CRM: HubSpot, Salesforce, VinSolutions, and more. Dealer DMS and inventory: CDK, Reynolds and Reynolds, and IDS. Every call is logged back with a transcript, summary, and lead score. Anything that fires a webhook connects too, plus 8,000+ tools via Zapier.

**What channels does RevDesk work on?**
Voice, iMessage, WhatsApp, SMS, and email as first-class channels, plus Slack, Telegram, Instagram, and Discord — every channel on every plan. iMessage sees 3–4× higher engagement than SMS, and consent, opt-outs, and quiet hours sync across all of them.

**Is RevDesk compliant with TCPA, DNC, and state rules?**
TCPA-aligned tooling at the platform layer: DNC scrubbed on every dial, calling windows and 16 state rulebooks enforced automatically, consent and recording disclosures built into the agent flow, branded caller ID registered with every major US carrier, and a per-contact audit trail with full recordings and transcripts. RevDesk handles the infrastructure; loop in your legal team on customer-facing consent posture.

**How do you keep the AI on-script and prevent it from making things up?**
The agent is scoped to your script, your objection library, and the facts you approve. Out-of-scope questions route to a human, not a guess. Every call is recorded and transcribed, and nothing ships live without your calibration.

**What happens when the AI can't handle something?**
Configurable escalation: live transfer, voicemail, or summary handoff to the right human. The AI knows when it's out of its depth — it escalates, it doesn't wing it.

**How fast can we launch?**
Setup takes about 15 minutes, and most teams are live within 48 hours — no weeks of call-recording training, no implementation project. Self-serve: sign up, import leads, calibrate the script, go — no sales call required.

**How much does it cost?**
RevDesk Growth is $1,500/month. RevDesk Business is $2,500/month and, for dealerships, includes Deal Operations and Deal Binders. RevDesk Custom is contracted. Seats are unlimited. Eligible coupons can apply to Growth or Business. Telecom usage remains monthly, including when software is prepaid annually. RevDesk Managed is $5,000, $10,000, or $15,000/month, includes Business for one location, and has contracted scope and terms. Full pricing structure: https://www.revdesk.com/pricing

## Links

- [RevDesk homepage](https://www.revdesk.com): product overview and a live voice demo — talk to the AI yourself
- [Sign up](https://www.revdesk.com/signup): self-serve, live in about 15 minutes
- [Book a demo](https://cal.com/revdesk/30min): free 30-minute pilot-scoping call, no contract
- [Augmented Sales](https://www.revdesk.com/augmented-sales): the AI-powered dialer for human reps
- [Pricing](https://www.revdesk.com/pricing): location systems, managed services, usage, and quote details
- [Automotive & RV dealers](https://www.revdesk.com/solutions/automotive): the dealership CRM that answers its own phones
- [RevDesk Health](https://www.revdesk.com/health): patient access, follow-up, and care coordination workflows
- [Integration directory](https://docs.revdesk.com/integrations): CRMs, dealer DMS, calendars, and automation
- [Case studies](https://www.revdesk.com/case-studies): real campaign numbers, including the lending pilot
- [Documentation](https://docs.revdesk.com): full product docs and API reference
- [Developer platform](https://www.revdesk.com/developers): API, SDK, OpenAPI, webhooks, and MCP
- [TypeScript SDK](https://www.npmjs.com/package/@revdesk/sdk) and [public source](https://github.com/cell-labs-inc/revdesk-sdk)
- [Speed to lead: why the first 60 seconds matter](https://www.revdesk.com/blog/speed-to-lead-why-first-60-seconds-matter)
- [TCPA compliance for AI outreach](https://www.revdesk.com/blog/tcpa-compliance-for-ai-outreach)
- [The real cost of outbound calling at scale](https://www.revdesk.com/blog/real-cost-of-outbound-calling-at-scale)
- [Security](https://www.revdesk.com/security), [trust center](https://trust.revdesk.com), and [status](https://status.revdesk.com)
- [Privacy policy](https://www.revdesk.com/privacy) and [terms of service](https://www.revdesk.com/terms)

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RevDesk is operated by Cell Labs, Inc., New York, NY. Contact: support@revdesk.com.